Browsing: Customer Service & Marketing

For many property managers, managing agents, freeholders, and residents, lifts are an essential part of everyday life.

Strong communication lays the groundwork for successful property management, particularly when it involves managing a new build development.

Fixing today’s problems is reactive. Building tomorrow’s reputation is proactive.

For those responsible for higher-risk buildings (HRBs), it helps meet legal duties, builds trust and ensures residents understand the safety measures in place, their own responsibilities and how to raise concerns.

So, how can you tell whether your lift maintenance contractor is delivering the level of service your building deserves?

AI has an important place in customer service, but residential block management is ultimately about people. The most effective approach is therefore one that combines the best of both worlds.

Open and transparent communication can help residents understand why premiums have increased and what has been done to secure appropriate cover.

Organisations that invest in the wellbeing of their teams are often better equipped to deliver the consistent, thoughtful and responsive service that residents value.

By focusing on prevention rather than reactivity, you can reduce risk, protect residents and improve the long-term performance of their buildings.

Over the last few years, expectations around transparency, communication and resident treatment in the leasehold sector have increased significantly.