One of FirstPort’s regional Customer Excellence Managers, Rebekah Barwell, explains how the regionalisation has improved work on the ground. 

We’re always looking to improve the services we offer, and our Client Engagement Team is poised and ready to do just that. Our dedicated team are on hand for any and all queries and will also be scheduling regular in-person…

The thrill of getting a new client is always rewarding, and building on the initial introduction to our business is a priority for the team.

We write this month’s Flat Living article at a time of relief that we are finally seeing the end of the Covid restrictions and that we can go back to a state of “normality” again.

It’s lovely when you get a five star google review, or a heartfelt thank you from a customer.

The importance of social media in marketing is well known, but have you ever thought about utilising the same platforms to provide incredible customer service?

Nobody wants to handle complaints, but it’s part of running a business and the important thing is how you handle them.

We all value customer service in our own dealings, but how much thought do businesses put into the service they provide for their own customers?

Mark Scarisbrick, Client Services Director at JB Leitch, discusses the commercial importance of good client service.

Customer Service expectations and approaches are rolling with the times, just like everything and everyone else in the current climate.

During the pandemic, so many businesses were struggling to keep afloat – staff shortages and working from home.

From the back office to assisting residents on-site, FirstPort employees are dedicated to delivering the highest standards of customer support.

In the age of the Internet, information is more accessible than ever, providing consumers with increased expectations over the service they receive.

It is important for those living with dementia that the communal areas are a welcoming and safe environment.

As a business, over the last 12 months, we have been focused on how we use technology to transform the way we support our customers.

Ian Hollins, Managing Director at Clear Building Management discusses how managing agents can protect employees’ mental health and wellbeing.

Clear Building Management answer some FAQs on switching managing agent and explains why it might not be as much hassle as you’d think.

London Flats Insurance understands the importance of providing excellent customer service to ensure repeat business.

BCH are proud of how they have responded to challenges of covid lockdown and restricted methods of working.

Daniel Bull from 4site Consulting discusses how his role in Client Services has had to adapt over the last year.

The thrill of getting a new client is always rewarding and building on the initial introduction to our business is a priority for the team.

How Good Communications & Engagement Have Been Critical in Providing Effective Client Services.

IRPM CEO Andrew Bulmer tells us why communication is the key to great customer service A decade ago, a great property manager was one who could demonstrate strong technical skills delivered efficiently within budget. In the last few years our…

Attitudes and expectations of customers are shifting with the need to have 24/7 access to information and customer support.

There’s no better time to improve your engagement writes Christopher Bevan, Commercial Director at 30Seconds Tech.

Today’s building residents are living in an increasingly service-dominated culture, leading them to expect more from their block manager.

Ian Hollins explains how Clear Building Management’s investment in technology is driving an enhanced customer service experience.

Charles Jamieson, Solicitor at Bishop & Sewell has been asked to write about what makes ‘good customer service’.

Belinda Thorpe, Managing Director of Residentsline describes how to grow your business by providing amazing customer service.

As property managers, our job is to make sure that customers are happy in their home, and it’s now an even more important role.

Jodie Fraser of Fraser Allen Estate Management explains why customer service is part of a good sales process for every business.

James Dilgul, Head of Marketing at Fixflo, provides a run down on digital marketing techniques for block managers.

According to a FixFlo survey, 82% said they lost clients because customer expectations were misaligned with the actual services received.

Mark Briggs, Director at Barrett Corp Harrington, tells us why while great customer service is vital, team communication is paramount.

Belinda Thorpe, Managing Director of Residentsline, discusses why good customer service is such an important part of her brand.

Laura Severn, a Director at LMP Law, does the maths for us to see if there’s a magic formula for holding on to your clients.

Mark Scarisbrick at JB Leitch, let’s us know what makes for a great customer experience and why it’s important to remain a ‘constant friend’.

Lorna Monks in the Property Management Team at Brethertons, gives us her thoughts on the keys to great customer service and client retention.

Check out these top customer satisfaction tips from Andrew Bull, Client Services Manager at 4site Consulting.

How do you make your company stand out from the rest? It’s all about customer service, says Jamie Willsdon, Future Group.

Kirsten Taylor, Chartered Legal Executive at Brethertons provides a guide to the range of services provided at your block of flats.

When I think of PRS or Social media I reflect back to the campaigns I created for The Cargo Building, Liverpool and Pomona Wharf, Manchester.

In order to create we must first understand the requirements, once the requirements are understood the creative process can commence.

Well it’s 2019, a new year, a new chapter, this couldn’t be more true as I consider options, investigate projects and look at opportunities.

In this article, John Espirian shares his top ten tips on how you can increase your engagement on LinkedIn.

Inspiration comes in all shapes and sizes and on this occasion it came in the shape of a small London taxi!

We wanted to offer our readers light hearted, short snippets into an otherwise very serious role we play on a daily basis.  

Here at Flat Living social media plays a large part in our strategy to get articles and information out to our target audience.

It isn’t every day that you get the opportunity to sit down with two marketing interested millennial students on work experience.

When customers ‘see red’ and that mist of rage descends they are more likely to post their dissatisfaction on their social channels.

Karen Bright from ALEP member Bishop & Sewell provides her top tips on how to deal with complaints.

Making it easy for a customer to complain may seem counter-intuitive to hassle-free property management.

The issue of housing and homes is highly emotive and when something goes wrong issues should be resolved fairly, appropriately and quickly.

If you’re looking to create social engagement there probably isn’t a better platform at the moment than Instagram.

How it happens no one really knows… Is there a special secret formula? Not really… can you guarantee you can do it again?

With video content being ever more popular on social media, is it perhaps time you embraced this medium in your social content?

When it comes to social media, some of the best social engagement comes when it’s spontaneous and not rigidly planned out and automated.

Emma Blaney from Productive Property People explains how to develop a strong learning culture in your organisation.

The challenge, to deliver a social media strategy for a premium flagship international sales and lettings brand.

Coming up with a concept and executing it with success is one thing, repeating that success is a challenge in itself.

So excited to be back with my #BeMoreSocial column! The last couple of months have been extremely busy while I’ve been working on a project.

Here are five new approaches for managing agents who are looking to improve their leaseholder relationships.

Block Management is becoming increasingly difficult and walking the tightrope between clients and customers is challenging.

It’s no surprise to a block manager that many leaseholders might not understand what their service charge is paying for.

Ever noticed how familiar you become with a social media app or software feature without even noticing it.

Communication is one of the greatest challenges a block manager faces – dealing with landlord, leaseholder and freeholder matters.

Quite where a year has gone I really have no idea, but it’s that time of year again to share glad tidings and good will to all men and women.

A hashtag, those short links preceded by the pound sign (#), makes a word or a conversion searchable and groups all relevant context together.

From countries, governments, industry private and commercial through travel and more, we all have and are prepared to share our opinions.

Every day in the social world is different and if you’re interacting with customers it’s often difficult to know what that day will bring.

Being typically British we often find it hard to say sorry, in fact just being rather proud in general we can find it a challenge.

With businesses offering more online availability to customers, we find that the salesperson is missing in our day to day transactions.