Karen Bright from ALEP member Bishop & Sewell provides her top tips on how to deal with complaints.
Browsing: Customer Service & Marketing
Making it easy for a customer to complain may seem counter-intuitive to hassle-free property management.
The issue of housing and homes is highly emotive and when something goes wrong issues should be resolved fairly, appropriately and quickly.
If you’re looking to create social engagement there probably isn’t a better platform at the moment than Instagram.
How it happens no one really knows… Is there a special secret formula? Not really… can you guarantee you can do it again?
With video content being ever more popular on social media, is it perhaps time you embraced this medium in your social content?
When it comes to social media, some of the best social engagement comes when it’s spontaneous and not rigidly planned out and automated.
Emma Blaney from Productive Property People explains how to develop a strong learning culture in your organisation.
The challenge, to deliver a social media strategy for a premium flagship international sales and lettings brand.
Coming up with a concept and executing it with success is one thing, repeating that success is a challenge in itself.