One of FirstPort’s regional Customer Excellence Managers, Rebekah Barwell, explains how the regionalisation has improved work on the ground.
Browsing: Customer Service & Marketing
We’re always looking to improve the services we offer, and our Client Engagement Team is…
The thrill of getting a new client is always rewarding, and building on the initial introduction to our business is a priority for the team.
We write this month’s Flat Living article at a time of relief that we are finally seeing the end of the Covid restrictions and that we can go back to a state of “normality” again.
It’s lovely when you get a five star google review, or a heartfelt thank you from a customer.
The importance of social media in marketing is well known, but have you ever thought about utilising the same platforms to provide incredible customer service?
Nobody wants to handle complaints, but it’s part of running a business and the important thing is how you handle them.
We all value customer service in our own dealings, but how much thought do businesses put into the service they provide for their own customers?
Mark Scarisbrick, Client Services Director at JB Leitch, discusses the commercial importance of good client service.
Customer Service expectations and approaches are rolling with the times, just like everything and everyone else in the current climate.