When Ardent Lift Consultancy was formed in 2012, customer service was identified as a key consideration for the business. The thrill of getting a new client is always rewarding, and building on the initial introduction to our business is a priority for the team. By working on these relationships, we find that our client retention rate has been excellent since inception.
Whilst most of our day-to-day communications are conducted over email these days, there is no real substitute for a conversation with a customer, whether it is someone you have known for years, or someone new. Both parties get more from a conversation than they do over email, and this one-to-one connection helps to build on these relationships.
This has never been more applicable than during the lockdown periods we have all encountered in recent years. Teams became fragmented working from home, and the isolation this brought has been felt by us all in some way shape or form, and a 10-minute chat to break up a morning can help enormously. Utilising ‘Teams’, enables us to still provide that personal touch, whilst allowing those who may not have been able to attend face to face, to be fully involved with every aspect.
We always underline to our clients, (existing and new), that we would rather spend 10 minutes talking through a potential problem with them in a bid to resolve it, than have them spend hours looking for an answer we may already know, this is where Ardent can offer great value to customer and installer alike.
We have found that face to face consultations with stakeholders has worked extremely well for our projects, during these consultations:
- we give the stakeholders the relevant information on the upcoming project,
- people with a vested interest in the project are given an opportunity to ask questions to gain clarity,
- issues can be highlighted allowing us to offer a resolution, and
- the programme timings are discussed and agreed upon.
If we did not hold these consultations, risks and issues could escalate and become bigger problems further along into the project. Having consultations improves transparency, promotes buy-in, and instils confidence in the project’s successful delivery. This is why Property and Facility Managers so often look to consultants in clarifying regulations, with constant changes in both technology and regulations it can be very difficult to keep abreast of both, and this is where Ardent can help, ensuring that the best value is always obtained from the lift industry.
Ardent’s Lift Consultants can assist with measured, professional advice on the “must haves” along with the performance of equipment and contractors alike.
The correct level of Lift Consultancy can be utilised to:
- Ensure your maintenance provider is performing to the standard of your current contract (or write one more favourable to your client’s needs)
- Advise on the paperwork produced by being an owner or operator of a lift (insurance reports, quotations, breakdown reports, etc.)
- Assess the condition of a single lift or of a whole portfolio
- Analyse the lift requirements of a building (whether it is existing or still on the drawing board)
- Specify a refurbishment or replacement to give the maximum value allowed within the budgetary constraints of the client
Ardent are committed in leading the way in customer service within the industry, and continually improve in this area as we seek better ways of working, but don’t just take our word for it, our case studies not only give you a visual guide of what can be achieved with the right team but you can also read some testimonials from our happy customers https://ardentlc.co.uk/case-studies/
We are always on hand for a friendly chat if you have any queries, concerns, or questions.
Visit our website: www.ardentlc.co.uk
Email us: [email protected]
Call a member of our team: 07792 395 259
