THE ACE AWARDS 2024
The 2024 ACE Awards winners were unveiled at a spectacular event held at Old Billingsgate in London on Friday, 21st June.
Set against the stunning backdrop of the River Thames, this year’s theme transported attendees back to the roaring 1920s, featuring an evening of live music, exquisite dining, and thrilling entertainment, creating an unforgettable experience.
With over 700 property professionals in attendance—a testament to its growing prominence, the evening also garnered a record-breaking number of entries.
Twenty-one category winners emerged, selected by a panel of 12 independent judges.
The inaugural event celebrated the exceptional achievements of the UK’s leading residential managing agents, suppliers, and their teams, all dedicated to enhancing the lives of millions of leaseholders nationwide.
“Andrew Bulmer, CEO of The Property Institute, said, ‘This year’s overwhelming number of entries and attendees underscores the significance of the ACE Awards within our sector. The introduction of new categories has allowed us to celebrate the diverse talents in residential property management, highlighting the continued growth of the event.
I would like to extend my sincere thanks to the judges for their time and for selecting such outstanding winners. I also thank our sponsors and everyone who participated—your contributions have all contributed to making this year’s ACE Awards the best yet.'”
This year’s charity partner for the event was The Hollie Gazzard Trust, a Gloucestershire-based charity with a nationwide impact. The Trust was established in memory of Hollie Gazzard, whose life was tragically ended by her boyfriend following months of obsessive behaviour and harassment.
Hollie’s story has deeply resonated with many, prompting her family to establish the charity to turn tragedy into positive change and advocate for a safer future for all. The donation page will remain open briefly for those who were unable to contribute during the event. Contributions can still be made here.
The ACE Awards are open to members, associates, and partners of The Property Institute, as well as their suppliers. Out of over 135 entries received, 83 finalists were selected, among whom judges awarded 25 with Highly Commended status and 21 as ACE Award winners.
The Winners of 2024:
- Managing Agent of the Year (under 500 units) – Blue Crystal Property Management
- Managing Agent of the Year (501 – 1,000 units) – Griffin Residential Block Management Limited
- Managing Agent of the Year (1,001 – 2,000 units) – Aspire Block and Estate Management Limited
- Managing Agent of the Year (2,001 – 5,000 units) – Strangford Residence Management
- Managing Agent of the Year (5,001 – 15,000 units) – POD Management
- Managing Agent of the Year (15,001+ units) – Rendall & Rittner Ltd
- Business Environmental & Sustainability Impact Award – McCarthy Stone
- Resident Engagement Initiative of the Year – Rendall & Rittner Ltd
- Rising Star Award – Rebecca Hallett – Premier Property Management & Maintenance Ltd
- On-site Staff Member of the Year – Nick Smith, Cannon Jones Estate Management Ltd
- Honorary Industry Award – Samantha Massey
- Legal Services Provider of the Year – Brady Solicitors
- Outstanding Customer Service (Individual) – Rachael Wright – Hegarty Property Management Ltd
- Outstanding Customer Service (Company) – Encore
- Wellbeing Champion Award – Prime Property Management & pbm Property Management
- Service Charge Accountant of the Year – Jonathan Walton – Whitley Stimpson Ltd
- Health & Safety Partner of the Year – Tetra Consulting Ltd
- Partner of the Year – Adiuvo
- Proptech Solution of the Year – 4site Consulting Ltd
- Insurance Broker of the Year – Bridge Insurance / trading as FlatGuard
To view the full list of winners, highly commended, and finalists, please click here.
About The Property Institute
The ACE Awards is organised by The Property Institute (TPI) – the professional body for residential property managers in England, Scotland, and Wales facilitating safer managed property communities.
It actively supports its members to continually improve building management standards through their work and ongoing professional development; ensuring people’s homes are managed competently, safely, and ethically. Comprising more than 6,000 property managers and over 360 managing agent firms collectively, TPI members manage over 1.5 million leasehold homes in over 55,000 residential blocks and estates in England and Wales, along with Scottish freehold and institutional build-to-rent across the UK.
In addition to its extensive membership network, The Property Institute accredits and audits member firms against its Consumer Charter and Standards. Furthermore, TPI offers a diverse range of OFQUAL-accredited qualifications, comprehensive training courses, and Continuous Professional Development (CPD) via seminars, workshops, webinars, conferences, and events. TPI has awarded almost 10,000 qualifications to its professional members over the last two decades.
Following the 2022 merger of ARMA and IRPM, The Property Institute has a combined legacy spanning over 50 years of experience. Today, it stands as the trusted and credible voice in the UK residential management profession. They are dedicated to advancing industry standards and practices.
For more information, please visit www.tpi.org.uk
