We’re always looking to improve the services we offer, and our Client Engagement Team is poised and ready to do just that. Our dedicated team are on hand for any and all queries and will also be scheduling regular in-person catch ups to make sure everything’s on track.
Read on to find out more about our newly formed team; who they are and what they will be doing to ensure you receive the very best service from 4site.
The Role of our Client Engagement Team
Everyone at 4site prioritises client relationships and enjoys making genuine connections- our client engagement team will be an extension of that ethos.
They will play a crucial role in fostering strong relationships with our clients; providing a point of contact and visiting regularly to make sure you’re happy with our work.
Our on-site visits will provide the face to face contact that we know our clients prefer, giving plenty of opportunity for sharing feedback. Hearing from you is essential for the service-improvement we’re committed to.
Early meetings have already proven useful both to clients and our team, providing reassurance and solidifying trust, which has led to additional contracts. We’re fully committed to your success, and our client engagement team will ensure that you’re happy to work with us for the long term.
Meet the Team
Find out a little more about the team, including their direct contact details.
Andrew Bull | Head of Client Engagement | LinkedIn | Email
Andrew has been supporting our clients with the ever changing demands of the industry since he joined us in early 2016. As part of our original Client Service Team, Andrew has always been focussed on client satisfaction and is looking forward to taking this up a gear as Head of our Client Engagement Team.
“The team will be focussed on building and maintaining client relationships, ensuring the delivery of a professional service to the very best standard. We’ll be advocating for each client individually, taking the time to fully understand the intricacies of their needs and encouraging feedback.”
Andrew has also achieved his Level 4 Diploma in Fire Risk Assessing, enabling him to offer a practical perspective and technical advice.
“We also provide technical workshops and lead discussions for our clients at events across the UK. This has added a welcome facet to the role and created some diverse relationships.”
Daniel Bull | Client Engagement Executive | LinkedIn | Email
Daniel has been with us since 2020 and is one of our executives in the newly-formed team. He will be actively engaging with clients and passing their feedback on to our in-house teams.
Client satisfaction is important to Daniel and he’s looking forward to capitalising on his skills to ensure our compliance and our clients’ happiness.
As well as being a qualified & tested Fire Door Inspector, Daniel also holds a Level 6 Certificate in Applied Health & Safety. This practical knowledge can be passed onto clients who need some guidance. He look forward to meeting with you soon!
Stuart Bonnet | Client Engagement Executive | LinkedIn | Email
Stuart comes from a Property Management background. Having overseen a diverse portfolio including conversions listed buildings and high-rise developments, his knowledge of working in the field is already coming in handy when working closely with our clients.
Stuart plays a vital role in building and maintaining strong client relationships. He really enjoys the face to face visits and talking through the feedback our clients have to offer.
Rachael Whitlock | Client Engagement Administrator | LinkedIn | Email
Rachael is our administrator- an essential component of the team. She joined 4site just over a year ago and is now instrumental in supporting the Client Engagement Team.
Rachael will be organising onsite meetings, managing communications and ensuring that all enquiries are handled efficiently. She also plays a vital role in collecting feedback from clients to help continuously enhance our services.
What to Expect From a Client Meeting
As a client of 4site Consulting, you will now be offered regular “catch up” meetings with our Client Engagement Team. During your face to face meeting we will discuss your portfolio, provide updates on any changing legislation and offer support and guidance to keep you compliant.
The team will encourage you to ask any questions you may have regarding rule changes, compliance, or anything else for that matter. They will also encourage you to provide honest feedback on our services, including the 4site Client Portal.
Any requests will be put forward and our in-house teams will take your comments onboard. Prompt communication with the relevant departments will follow and your Client Engagement contact will keep you informed of progress.
These meetings are not just about checking in. They’re about ensuring you feel supported and confident in our partnership- helping us to succeed, together.
Next Steps for New and Existing Clients
At 4site, we believe in maintaining strong, long term relationships with our clients, and our Client Engagement Team is here to ensure that happens.
Whether you’ve worked with us in the past, are with us currently or have never engaged with us before, get in touch to book your first meeting and allow us to support you in a way that works for you and your portfolio.
