Colin Stokes, MD of adiuvo, looks at trends in out of hours Property Maintenance.
Due to the number of calls we receive and issues we are asked to deal with we thought it may be interesting to review our last 2 completed years to see if we can extrapolate out any trends. And the transition from 2021 to 2022 has revealed intriguing trends and shifts that underscore the evolving landscape of service delivery and tenant engagement. Let’s delve into the key takeaways from this period of change.
1. Enhanced Service Efficiency
Surprisingly, 2022 witnessed a decline in calls and tickets despite the expansion of property units. This drop can be attributed to, we believe, improvement in service quality provided by agents.
2. Geographical Call Shifts
Notably, a fractional increase in the percentage of calls from outside London marked a changing trend. This can be linked to the growing prevalence of Private Rented Sector (PRS) schemes beyond the capital. As property landscapes diversify, property professionals must adapt to cater to a wider geographical spread of residents.
3. The Proactive Outreach Surge
A noteworthy increase in outbound calls took centre stage in 2022. This surge can be attributed to two factors. First, the challenges encountered in reaching contractors. Second, a concerted effort to keep residents informed led to a rise in communication initiatives. This aligns with our ongoing commitment to maintaining tenant satisfaction and engagement.
4. Navigating Inflation Impact
Property maintenance was not immune to broader economic trends. A notable increase in costs was observed, mirroring the effects of inflation. This underscores the need for property professionals to carefully strategise their operational approach to offset rising expenses without compromising on service quality.
In conclusion, the transition from 2021 to 2022 brought about interesting shifts and it will be even more interesting to watch those develop once this years figures are complete. landscape. By staying attuned to these trends, property professionals can effectively adapt and continue delivering optimal experiences to both tenants and property owners.
See below for statistics from adiuvo. Or visit their website for more.
