By Trevor Adey, Director, Placekeeper Management
In residential block management, cleaning is often viewed as a routine operational task: necessary, but rarely discussed in depth. Yet the condition of communal areas plays a significant role in shaping residents’ experience, influencing property value, and even affecting long-term maintenance costs.
Why Cleanliness Matters
Communal spaces: entrance lobbies, corridors, bin stores, and shared outdoor areas are the first point of contact for residents and visitors. Their condition can set the tone for how a development is perceived. Clean, well-maintained spaces tend to foster a sense of pride and care among residents, while neglected areas can contribute to dissatisfaction and increased wear.
There’s also a practical dimension: regular cleaning helps prevent issues from escalating. For example, early signs of leaks, pest activity, or damage to flooring are often spotted during routine cleaning visits, allowing for timely intervention.
Bin Stores and Hygiene
Bin stores are a particular area of concern. Poor hygiene here can lead to odours, infestations, and complaints. A structured cleaning schedule, combined with clear signage and resident engagement, can significantly improve conditions and reduce reactive callouts.
Accountability and Standards
Ensuring consistency in cleaning standards requires clear expectations and accountability. Many managing agents now use digital tools, such as QR-coded cleaning logs or photo reports — to monitor performance and provide transparency.
These systems also help residents understand what’s being done and when, which can improve trust and reduce disputes.
An old school cleaning log signing sheet is just as helpful on most schemes, as it provides a clear record to residents for when their development has been cleaned.
Resident Feedback
Resident input is valuable in shaping cleaning schedules. Feedback often highlights areas that may be overlooked or require more frequent attention. Engaging with residents on this topic can lead to more responsive and effective service delivery.
Conclusion
While cleaning may not be the most visible part of block management, its impact is far-reaching. It contributes to the overall condition of the building, supports preventative maintenance, and plays a role in resident satisfaction. Treating it as a strategic function, rather than a background task, can lead to better outcomes for all stakeholders.
