The FirstPort Group, the UK’s leading provider of residential property management services, is pleased to announce the appointment of Jo Green as Director of Operational Excellence, effective immediately.
The appointment marks a further advance in The FirstPort Group’s aim to become the property manager of choice for clients by driving operational excellence. Led by Managing Director Martin King, The FirstPort Group, which manages more than 6,000 developments across England, Wales and Scotland, has undergone a significant transformation over the past 12 months as it aims to become the property management expert of choice for RMCs and developers, with a uniquely data-driven, professional, customer focused approach.
Jo brings close to two decades of experience in both large international corporate and rapid scale start-up structures within the UK’s Build to Rent (BtR) and residential property management sectors. She has an exceptional track record in strategic growth, operational transformation and business development.
Prior to joining The FirstPort Group, Jo was Director of Business Development (Europe) at Cortland, the real estate investment, development, and management company with a £15.3bn gross real estate value. Prior senior roles include Head of Business Development at Home Made, the UK’s largest hybrid lettings company, and Director of PRS at LSL Property Services PLC, the LSE-listed property services group. Jo is also Chair of the joint Association of Rental Living (ARL) & The Property Institute (TPI) Education & Qualifications Committee.
Jo will play an instrumental role in achieving operational excellence across all areas of the business by driving improvements through capability and process analysis and implementing best practice.
Martin King, Managing Director of The FirstPort Group, said:
“We are delighted to welcome Jo to the team. By embedding professionalism and operational excellence across all areas of our business, Jo will assist us in helping The FirstPort Group achieve its ambition is to become the property manager of choice for clients who seek an efficient, proactive and technology-led service, supported by expertise in complex legal, compliance and regulatory matters.”
Jo Green added:
“I am very excited to be joining The FirstPort Group at this pivotal time and to work with such an experienced and competent team. I am impressed by the clear commitment to become the acknowledged industry leaders, re-setting professional standards and driving forward the benchmark of residential property management. It’s very clear to me that the business is uniquely positioned to be the true sector innovator. By establishing and embedding operational excellence in all our systems and processes The FirstPort Group will not only continue to grow but will lead the sector in serving clients and their resident customers with an unrivalled standard of service. I look forward to working with Martin and his team to achieve this.”
