Many disputes arise from misunderstandings, poor communication, or a failure to follow correct legal procedures.
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The FirstPort Group is reshaping how it supports residents through a clearer, more transparent approach to customer service.
In the fast-paced world that we all live in, good, timely communication is key. Without this people are in the dark and don’t know what you are doing for them.
ALEP estimates that introducing commonhold at scale would require several days of structured training per practitioner.
Here we will be explaining how to flip complaints on their head, creating positive outcomes and benefit all.
Most disputes within blocks of flats can be resolved through discussion, complaints procedures or mediation. But sometimes, a tribunal may be considered.
By distinguishing between personal disputes, lease breaches and building risks, managing agents can act proportionately.
In this article we will explore the top 10 complaint themes and which early-intervention tactics can be utilised to help reduce any friction.
In block management, disputes are unavoidable. Poor records make them worse, while good records make them manageable.
The FirstPort Group has partnered with the International Institute of Risk and Safety Management (IIRSM).