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The thrill of getting a new client is always rewarding, and building on the initial introduction to our business is a priority for the team.

As the theme of this months publication is Relationships: Customer Service, Communication and Wellbeing we thought it may be useful to get some tips from our staff here at adiuvo on dealing with customers who call (like they mostly do…

Working as a building surveyor gives you some fascinating insights into how people live and what makes them tick. We’re often in and out of people’s homes, after all, and we’re trained to be observant! But perhaps there’s no aspect…

In today’s competitive business landscape, cultivating strong and lasting customer relationships is integral to achieving new clients, winning new business and sustainable growth. However, the demands of managing back-office operations and ensuring regulatory compliance can often take valuable time and…

Following their government-requested review, the Financial Conduct Authority is proposing “new rights and protections for leaseholders to improve the transparency of the multi-occupancy leasehold buildings insurance market.” They are proposing a change in the rules so that leasehold residents will…

The statutory Right to Manage can be used by Leaseholders who wish to take over the management of their building. This option for self-management relieves the landlord of their responsibilities but doesn’t affect their ownership of the property (as would…

Managing a residential block brings with it a unique set of challenges. One that is sometimes underestimated is the importance of great communication- with residents, contractors, landlords and managing agents alike. Effective communication doesn’t always come naturally to Directors, who…

Property Management is well known for being a challenging, multi-faceted role- and that’s for the professionals. When leaseholders choose to proactively take charge and volunteer to manage their own buildings, they must carefully consider the scope of the role involved.…

Strong measures are being taken to transform housing services with almost £5million being invested to ensure council homes are well-maintained in Haringey and residents’ voices are at the heart of decision making. Thousands of households will benefit from major improvements…

A prominent Black Country office (Kingston House) building investment opportunity with the potential for residential conversion, subject to planning permission, has been brought to the market by agents Bond Wolfe with a price tag of £3,375,000. Kingston House is a…

Haringey residents are set to benefit from 272 council homes in Tottenham Hale on the Ashley Road Depot site. With additional funding from the Greater London Authority, the initial proposal to build 136 council homes has now risen. to provide…

Co-living brand FOLK opens third site in twelve months following outstanding uptake at Harrow and Earlsfield Folk (www.folkcoliving.com), the co-living brand on a mission to set a new standard for renting, is launching its third site in the capital, Florence…

Colin Stokes, MD of Adiuvo, shares a case study of a recent single emergency and what was involved in managing it.

The role of Property Manager or Residents’ Management Company (RMC) Director is a varied one, but at the top of a long list of responsibilities you’ll find ‘health and safety compliance’. The safety of your residents and their investment is…

We have talked, in previous articles about the future of both repairs and customer service but how will specifically AI aid this? Colin Stokes, MD of Adiuvo takes a look (NOTE: we would like to draw your attention to the…

The Secretary of State for Levelling Up, Housing and Communities, Michael Gove has reignited discussions around potential Leasehold reform for 2023. Speaking in televised interviews and via a written response to the Financial Conduct Authority’s recent review into the market…

With the ongoing cost-of-living crisis affecting us all, Leaseholders are facing an additional drain on their finances. Service Charge demands will have been rising for most since the beginning of last year due to a multitude of economic and political…

Compassionate management involves a focus on relationships through careful listening to, understanding, empathising with and supporting other people, enabling those we work with to feel valued, respected and cared for. How do Fraser Allen manage compassionately? We empathise with our…

Well planned and executed maintenance is the bedrock of property management. It leads to greater control over service charges, reduced likelihood of serious maintenance issues arising and a greater sense of value for your leaseholders. Obviously, the upkeep of your…

Gareth Lomax, Director at Ardent Lift Consultancy, talks about the different services required for lifts. With this month’s edition of Flat-Living looking at the various services installed within blocks, we thought we would look at those directly impacting on lifts. Power…

Colin Stokes, MD Of Adiuvo, the UK’s largest out of hours call handler for the Property Industry, reviews his favourite calls of last year.

Laurent Vaughan, a Senior Associate in Bishop & Sewell’s Landlord & Tenant team, considers service charges and the need for leasehold reform. The Government focused on onerous ground rents last year when it introduced legislation which would effectively put an…