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    Home » Major Works, Service Charge and Effective Communication

    Major Works, Service Charge and Effective Communication

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    By Fraser Allen Estate Management on July 30, 2024 Industry News, Major Works, News, Service Charges

    Navigating the landscape of leasehold properties can often feel like a daunting task, especially when it comes to understanding major works and the accompanying service charges. There are many factors to consider in this regard, specifically around effective communication, dealing with contractors, budgeting, and planned preventative maintenance reports.

    Understanding Major Works

    Major works refer to significant repairs or maintenance tasks that are necessary to maintain the integrity and functionality of a property. These can include roof repairs, external painting, or replacing communal heating systems. Unlike routine maintenance, major works require substantial investment and planning.

    Service Charges: What You Need to Know

    Service charges are the fees that leaseholders pay to cover the cost of maintaining and managing the building. The service charges can vary greatly depending on the property’s needs and the scope of the work planned.

    These charges typically include:

    • Routine Maintenance: Cleaning of common areas, minor repairs, gardening, etc.
    • Major Works: As discussed, these are significant repairs and maintenance tasks.
    • Management Fees: Costs associated with the management of the property.

    Something that should be at the forefront of any major works project is effective communication. 

    Effective communication is paramount when it comes to managing major works in leasehold properties. Here are some strategies for effective communication:

    1. Transparency: Leaseholders should be kept informed about upcoming major works, the reasons behind them, and the expected costs. Regular updates through newsletters, emails, or meetings can help in this regard.
    2. Consultation: Before commencing any major works, it’s vital to consult with leaseholders. This not only creates a sense of community but also helps in addressing any concerns or suggestions they might have.
    3. Feedback Mechanisms: Providing a platform for leaseholders to voice their opinions and concerns can lead to better decision making and smoother execution of major works.

    Sympathetic Contractors: Minimising Noise and Disruption

    Engaging sympathetic contractors who are considerate of noise and disruption is crucial. Here are some tips:

    1. Scheduling: Work should be scheduled during hours that cause the least inconvenience to residents.
    2. Noise Management: Contractors should use noise-reducing techniques and equipment where possible.
    3. Communication: Regular updates about the progress of the work and any expected disruptions can help residents plan accordingly.

    The Impact on Service Charges

    Major works can significantly impact service charges. Therefore, it’s essential to ensure transparency and fairness in how these charges are calculated and communicated. Adequate budgeting and financial planning can help in mitigating sudden spikes in service charges.

    Leaseholders should be provided with a clear breakdown of costs and how these contribute to the overall service charge.

    Adequate budgeting involves ensuring that funds are available when major works are needed. For example:

    1. Reserve Funds: Setting aside a portion of service charges into a reserve fund for future major works. This can prevent the need for large, unexpected payments.
    2. Cost Forecasting: Estimating the costs of future major works and incorporating these into the service charge budget.
    3. Regular Reviews: Periodically reviewing the budget to ensure it aligns with the actual costs and future needs of the property.

    A Planned Preventative Maintenance (PPM) report is an invaluable tool in managing leasehold properties. These reports outline the maintenance tasks required over a set period, helping in effective planning and budgeting. Key benefits of PPM reports include:

    1. Predictability: They provide a clear roadmap of upcoming maintenance tasks, reducing the likelihood of unexpected repairs.
    2. Cost Management: By planning maintenance tasks in advance, costs can be spread out more evenly, preventing sudden spikes in service charges.
    3. Prolonged Property Life: Regular maintenance as outlined in PPM reports can extend the life of the property’s components, ultimately saving money in the long run.

    Managing major works and service charges in leasehold properties requires a balanced approach of effective communication, considerate contractors, and strategic financial planning. By adopting these practices, property managers can ensure smooth operations, satisfied residents, and well maintained properties.

    Planned Preventative Maintenance reports further enhance this by providing a structured approach to maintenance, ensuring the longevity and integrity of the property.

    communication Cost Management industry news leasehold Major Works News Section 20 Service Charges
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    Fraser Allen Estate Management
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    Fraser Allen Estate Management specialise in Residential Block Management and are committed to ensuring your needs are put first. We bring an innovative, organised and reputable approach to the industry with a friendly team who are on hand to assist you. Fraser Allen Estate Management | [email protected] | 01242 399150

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