When I started working in block management, I expected to deal with things like noisy neighbours, overflowing bins, and broken entry systems. What I didn’t expect was how often I’d find myself quietly worried about what might be going on behind closed doors.
Block and estate managers are in a unique position. We’re often the quiet, consistent presence in communal areas, the ones reviewing CCTV, picking up resident complaints, and walking the corridors that others pass through without a second glance. In many ways, we’re the eyes and ears of the buildings we manage.
That means we’re also in a position to spot signs of domestic abuse.
Domestic abuse isn’t always what people think. It’s not always shouting or visible bruises. Sometimes, it’s much more subtle. It can look like:
- Noise complaints that only ever involve one raised voice
- A resident who rarely leaves their home or avoids engaging with others
- One person always answering the door, the phone, or speaking on behalf of someone else
- CCTV footage that shows intimidating or controlling behaviour
- Multiple incidents of damage inside a flat, explained away as “accidents”
- A general sense that something just isn’t right
These small signs can add up — and while we are not social workers or the police, our role gives us insight others might not have. It’s easy to think that this is outside our remit, but safeguarding is something we should all be aware of, especially when managing people’s homes.
So, what can we do?
Firstly, trust your instincts. If something feels off, it’s worth taking seriously. Log what you’ve seen or heard, not to point fingers, but to build a picture. Speak to your line manager or safeguarding lead if your company has one. And know where to signpost someone if they need help.
One charity doing fantastic work in this space is the Hollie Gazzard Trust. Set up in memory of Hollie, who was tragically murdered by an ex-partner, the Trust raises awareness of domestic abuse, stalking, and coercive control. They offer training and tools to help professionals like us recognise the warning signs and to act safely and responsibly.
If you’re ever in doubt, the safest option is to speak to someone. And if you believe someone is in immediate danger, always call 999.
Domestic abuse isn’t always behind closed doors. Sometimes, it spills out into stairwells, lifts, bin stores, and car parks, places we check every day. Let’s use our roles not just to maintain buildings, but to help protect the people within them.
It might not be in the job description — but maybe it should be.
