The government has published the Commonhold and Leasehold Reform Bill in draft, for pre-legislative scrutiny by the Housing, Communities and Local Government Select Committee.
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Recent updates to UK and European emergency lighting standards reflect a clear shift in emphasis.
Many disputes arise from misunderstandings, poor communication, or a failure to follow correct legal procedures.
The FirstPort Group is reshaping how it supports residents through a clearer, more transparent approach to customer service.
In the fast-paced world that we all live in, good, timely communication is key. Without this people are in the dark and don’t know what you are doing for them.
ALEP estimates that introducing commonhold at scale would require several days of structured training per practitioner.
Here we will be explaining how to flip complaints on their head, creating positive outcomes and benefit all.
Most disputes within blocks of flats can be resolved through discussion, complaints procedures or mediation. But sometimes, a tribunal may be considered.
By distinguishing between personal disputes, lease breaches and building risks, managing agents can act proportionately.
In this article we will explore the top 10 complaint themes and which early-intervention tactics can be utilised to help reduce any friction.