The FirstPort Group, the UK’s leading provider of residential property management services, has appointed Carina Paine as its Head of Resident Management Company Services, a pivotal new role introduced to enhance FirstPort’s commitment to the growing consumer-led market.
Carina’s primary focus will include overseeing the operational delivery and strategic direction of FirstPort’s RMC services, ensuring a consistent and high standard of service to both residents and RMCs.
Carina joins FirstPort from Barratt Redrow, where she was Estates Manager at their Southern Counties division. During her time at Barratt, Carina worked across estate management and led on RMC transitions.
Commenting on her appointment, Carina said:
“I am excited to join FirstPort at a time of significant change in the property industry. We continue to improve how we listen to our RMC clients to meet and exceed our customer expectations. I will be working on shaping our service offerings to meet those needs.
“It is vital we take a collaborative and tailored approach to our RMCs, as no two will be the same. By nurturing strong, transparent relationships with our residents and delivering a professional, simplified and effective service to our RMCs, we will ensure the long-term success of their schemes.”
“This partnership empowers homeowners, ensuring they are well informed about how their developments are managed, as well as creating a clear and simple process for developers,” Carina added.
Martin King, Managing Director of The FirstPort Group, said:
“We are delighted to welcome Carina to FirstPort. Her experience of the RMC and developer landscape will be instrumental as we continue to adapt and innovate in response to the evolving needs of our RMC clients. Carina will assist us in delivering a collaborative approach for our Resident Directors to ensure long-term success and satisfaction for both residents and clients.”
