Here we will be explaining how to flip complaints on their head, creating positive outcomes and benefit all.
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Most disputes within blocks of flats can be resolved through discussion, complaints procedures or mediation. But sometimes, a tribunal may be considered.
By distinguishing between personal disputes, lease breaches and building risks, managing agents can act proportionately.
In this article we will explore the top 10 complaint themes and which early-intervention tactics can be utilised to help reduce any friction.
In block management, disputes are unavoidable. Poor records make them worse, while good records make them manageable.
The FirstPort Group has partnered with the International Institute of Risk and Safety Management (IIRSM).
The Construction (Design and Management) Regulations 2015 – usually called CDM 2015 – were created to improve health, safety, and cooperation on construction projects.
In the modern era of property management, the speed of updates and the management of risk are determined by the accurate use of data.
The recently updated BS EN 81-76:2025 standard brings these priorities into sharper focus, especially where lift safety and emergency preparedness are concerned.
The Fire Safety (Residential Evacuation Plans) (England) Regulations 2025 will come into force on the 6th April 2026.