Strong communication lays the groundwork for successful property management, particularly when it involves managing a new build development.
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Fixing today’s problems is reactive. Building tomorrow’s reputation is proactive.
For those responsible for higher-risk buildings (HRBs), it helps meet legal duties, builds trust and ensures residents understand the safety measures in place, their own responsibilities and how to raise concerns.
So, how can you tell whether your lift maintenance contractor is delivering the level of service your building deserves?
AI has an important place in customer service, but residential block management is ultimately about people. The most effective approach is therefore one that combines the best of both worlds.
Open and transparent communication can help residents understand why premiums have increased and what has been done to secure appropriate cover.
Organisations that invest in the wellbeing of their teams are often better equipped to deliver the consistent, thoughtful and responsive service that residents value.
By focusing on prevention rather than reactivity, you can reduce risk, protect residents and improve the long-term performance of their buildings.
Brady Solicitors, a leading specialist property management law firm, has secured investment from LDC, part of Lloyds Banking Group.
The Property Institute (TPI) has published research revealing a widening two-tier divide in cladding remediation.