Paul Robertson explores the difference between an insurance claim and maintenance with an extract from his book which looks at two examples.
Author: Flat Living
Flat Living
At Flat Living we provide information and guidance from leading industry contributors for leaseholders, residents management companies, residents associations, Right to Manage Companies, Freeholders, Landlords and Property Managing Agents.
JM2 advise us on their top tips. A key aspect of a resident’s comfort and safety is a well-maintained building.
When customers ‘see red’ and that mist of rage descends they are more likely to post their dissatisfaction on their social channels.
Paul Robertson kindly reproduces some extracts from his book looking at how the policyholder can make a complaint.
Deposits can be the blight of tenants’ lives having to find the equivalent of a month’s or six weeks’ rent as a deposit
The leaseholders instructed the managing agent by way of a residents’ management company (RMC).
The leaseholder complained that a window frame at her flat had been broken by the window cleaner.
The leaseholder in this case complained of failures on the part of the managing agent in dealing with and resolving a water leak issue.
The issue of housing and homes is highly emotive and when something goes wrong issues should be resolved fairly, appropriately and quickly.
Louie Burns has published ‘The Leaseholder’s Simple Guide to Leasehold’, an informative manual to give leaseholders the knowledge they need.