Darren Waitson from Nirvana Maintenance provides an overview and his tips on maintenance. Maintenance isn’t an area of the sector which should allow itself to become commoditised.
Commoditisation in its very nature, forces reduced quality in return for lower costs. The cost of this approach can be catastrophic.
Unfortunately, being reactive with repairs and in turn being reactive in who you choose to carry out those repairs leads to increased expenditure and reduced satisfaction amongst residents. In my opinion working with a select few specialists over a longer period of time is invaluable.
In short, they will:
- Understand the history of the development or property
- Understand your resident’s needs
- Provide solutions over the long term
- Offer true value as opposed to reduced cost
So by getting to know your suppliers before emergency strikes means you have already forged a strong relationship for when it is needed most. A truly committed supplier will provide their time and advice in advance of being instructed and will want to work with you to maximise your budgeting and planning.
Maintenance, of course, plays a major role in the satisfaction of those living in developments. This shouldn’t be underestimated. This could range from a lack of reliable service to frustration at having to walk through a neglected communal corridor day after day.
When purchasing equipment or a service, care must be taken to making purchases that meet the specification, considering total cost of ownership not just the purchase price. Avoid the age-old practice of purchasing based solely on the lowest price; low prices rarely translate into lowest cost of ownership. Take time to look into the quality of the service, as well as supplier support. Ask suppliers to provide you with references and check those references out. Case studies and relevant references showing experience in block and estate maintenance are a quick and easy way to verifying their suitability. Industry recognised accreditations also demonstrate a willingness to invest in their staff and maintain the highest possible standards.
Defects created by improper selection of equipment, low quality components and poor supplier performance inevitably results in downtime and unnecessary work throughout the life of the asset, again heavily escalating the true cost of maintenance.
I’m a big advocate for building long term relationships between residents, suppliers and managing agents which allows all parties to have complete trust in their respective and important roles in the maintenance and upkeep of a property.
Darren Waitson is CEO and Founder of Nirvana Maintenance providing outstanding levels of services exclusively to the residential block and estate sector.
