TC116: Resident Engagement Strategies

This course explores Resident Engagement Strategies under the Building Safety Act

The course will cover

1. Introduction to The Building Safety Act 2022
2. Understanding the difference between accountability and responsibility
3. What is resident engagement
4. Define what is reasonable and proportionate
5. How you can understanding your residents demographics, needs and preferences
6. What information is needed to develop a Resident Engagement Strategy
7. Falling into the Resident Engagement Entropy Trap
8. The 5 dysfunctions of resident engagement practice
9. How can resident engagement be made easy
10. The Resident Engagement Strategy – what does it look like
11. Competence
12. Supporting Accountability and Principal Accountable Persons

Audience

The course is suitable for anyone who has a role in managing leasehold properties.

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