Browsing: complaints and disputes

How technology can improve incident management, what should be recorded, and why good data benefits everyone in the block.

From residential towers to hospitals and offices, lift-related disputes have become a common and costly problem for building owners and managers.

For many property managers, a failing lift is more than just an inconvenience; it’s a reputational risk.

Living in close proximity with others brings many benefits, but it also brings the occasional clash of personalities, expectations and priorities.

Here we will be explaining how to flip complaints on their head, creating positive outcomes and benefit all.

In this article we will explore the top 10 complaint themes and which early-intervention tactics can be utilised to help reduce any friction.

In an increasingly digital world, customer feedback is vital to businesses now more than ever.…