The team from Ardent Lift Consultancy discuss the Section 20 process that must be followed when major works are undertaken to renovate, modernise or replace lifts.

As with all electro/mechanical equipment, there will be a point in the lifespan of your lift where planned major works will need to be undertaken to prevent a significant breakdown causing a prolonged period of lift outage.

Whether its respectfully bringing a beautiful 1930’s lift up to current standards as part of modernisation scheme (as featured in E45 of Flat Living), or a full replacement of a relatively new but underperforming lift (as featured in E47 of Flat Living), the same process needs to be followed in terms of Section 20.

As detailed in this month’s Flat Living magazine, the Landlord and Tenant Act 1985 (as amended by the Commonhold and Leasehold Reform Act 2002) requires the Section 20 notification process to be followed when undertaking works resulting in a cost of over £250 per single leaseholder.

This means most small repairs to lift equipment will fall under the threshold requirements and can be undertaken without consultation. However, when undertaking more substantial works, the costs involved will mean that consultation is almost a certainty.

Consulting with Residents

Due to the costs associated with major works to lifts, if it becomes clear that a refurbishment or replacement is needed, the project will require the section 20 Notice to be implemented. This is when the plans for the works need to be clearly identified and explained to the leaseholders along with an outline of the objective, expected costs and timescales.

At this stage, supplying correct information to leaseholders is critical to ensure the project is accepted by all. Major works often cost substantial sums of money which can be an emotive issue, but well-produced evidence and plans can clearly demonstrate why such works are necessary. 

Property managers and RMCs should ensure that meetings are held with residents at the earliest possible stage. Anyone who is unable to attend these meetings should be informed of progress via emails or leaflets to ensure the consultation process is clear, effective and meets statutory requirements. It is important to respond fully to any written comments from leaseholders.

Getting the Specifications Right

A correctly specified level of works has two distinct benefits:

1. It ensures the client’s requirements are clearly listed so that a lift that meets and often exceeds expectations can be provided.

2. It ensures that only those areas that need attention are addressed. Flat owners will have to pay for any remedial work, and it is easy to replace too much and leave them liable for the costs. 

If the specification is clear, the lift contractors can supply the correct pricing, which will ultimately result in savings for the residents. The specialist consultant will draw up a full specification for your project to ensure adherence to the contractual and technical requirements for the building, client and those using the lift.

Find The Right Contractor

The UK lift industry is made up of many companies; ranging from multinational powerhouses to sole traders. Either may do a good job but it is vital they are used for projects that match their skill set- it is inadvisable to simply choose a name from a Google search. A spread of four to five quotes will ensure a competitive price. 

Your chosen independent consultant should be present at all stages to advise and guide you through the process- leading to simple, value-for-money decision-making. 

They will work closely with the lift contractor; commenting on all the paperwork and technical documentation and making regular site visits to ensure the quality of work and that the programme is meeting expectations. They will also communicate regularly with the client and contractor so that all parties are aware of timescales and progress.

Timescales

A well-planned lift replacement or refurbishment scheme is not quick, but if scheduled correctly, ensures downtime is prepared for and kept to a minimum. 

Typical timescales for a lift replacement scheme are as follows:

• Survey lift and produce report: 2 weeks
• Review survey report and planning the works: 4 weeks
• Write specification for given site: 4 weeks (this coincides with the issue of the first Section 20 Notice)
• Tender works to five companies: 4 weeks
• Tender analysis and post-tender meetings: 4 weeks (this coincides with the issue of the second Section 20 Notice)
• Place order and procure materials: 14 weeks
• Refurbish lift: 8 weeks / Replace lift: 12 weeks

From the survey stage to the start of replacement can be 32 weeks or more which will enable residents who rely on the lift to make alternative plans for the time in which the works are undertaken. Lift service will be unavailable during any replacement or refurbished works, so planning when this will take place always makes residents’ lives much easier (rather than waiting for the lift to fail before acting).

The average refurbishment period for a lift would be around 8 weeks. However, replacement of a lift would be around 12 weeks and there would be more disruption associated with these works because of percussion drilling and scaffold installation.

Following successful completion of the project, a full witness test of the installation should be undertaken by your lift consultant. This is to ensure the lift is safe, reliable and in accordance with the specification and all regulatory requirements. The service should also include monitoring of the lift during the defect’s liability period and beyond.

ARDENT Lift Consultancy can assist by undertaking our independent lift survey reports, looking at the current condition of lift equipment and highlighting operational issues, typical energy consumption values, predicted lifespan and recommendations with associated budget costing.