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    Flat Living

    You are here: Home – FAQ

    Frequently Asked Questions

    Customer Service is part of a good sales process

    By Fraser Allen Estate ManagementApril 1, 2021

    Jodie Fraser of Fraser Allen Estate Management explains why customer service is part of a good sales process for every business.

    The Leasehold and Freehold Reform Act 2024: FAQs

    By Bishop & SewellMay 31, 2024

    Mark Chick of Bishop & Sewell on FAQ’s. The 2024 Act made it onto the statute books on 24th May 2024, just two days after the election announcement and as the final session of this parliament was brought to a…

    FAQ – What is Section 20?

    By Flat LivingJanuary 1, 2015

    Section 20 is the consultation process that must be undertaken for major works which affect leaseholders financially.

    FAQ – Can outgoing managing agents withhold documents?

    By Flat LivingJanuary 1, 2015

    We are a small block and appointed new managing agents when we were not happy with the service provided with the previous ones.

    FAQ – Is it normal for a service provider to pay 10% to the managing agent?

    By Flat LivingJanuary 1, 2015

    The gardener in our block was recently replaced, so I contacted him and he told me that he was not prepared to pay the managing agent 10% of his bill.

    FAQ – What does a fire ‘stay put’ policy mean?

    By Flat LivingJanuary 1, 2015

    There is a notice on the board in the common areas that for fire escape purposes, the block has a stay put policy. What does that mean?

    FAQ – Is our sinking fund safe if we hand control over to a property manager?

    By Flat LivingJanuary 1, 2015

    For the past 10 years the residents of a block of 29 flats have been running a residents management company.

    FAQ – Does the RMC have the right to a copy of my tenancy agreement?

    By Flat LivingJanuary 1, 2015

    Could you please tell me whether the RMC has the right to a copy of the tenancy agreement on a rented flat in our block?

    FAQ – What happens if a resident withdraws from a freehold purchase?

    By Flat LivingJanuary 1, 2015

    What happens if any of the participating residents wish to withdraw after the initial notice has been served on the freeholder to purchase the freehold?

    FAQ – When buying a freehold, are there any other costs?

    By Flat LivingJanuary 1, 2015

    We want to buy the freehold of our building. Are there costs to pay, other than the price of the freehold?

    FAQ – How do we split the cost of our freehold purchase?

    By Flat LivingJanuary 1, 2015

    We are buying the freehold of our building collectively. How do we split the costs between us?

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    Flat Living is a trading name of www.flat-living.co.uk Ltd.  Registered Office: 29 Waterloo Road, Wolverhampton WV1 4DJ

    Registered in England and Wales CRN No. 06738048.

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