Smart repair reporting software Fixflo is teaming up with Qube Global Software to allow letting agents and property managers to handle repairs more efficiently.
Qube Global Software launched its Qube Connect Partner Programme earlier this year, with the purpose of creating a network of software and service providers that will deliver better deals and improved service to customers.
Residential block managers who use the Qube Property Management product will now be able to access Fixflo software through a web app. Launched over three years ago, Fixflo is now used in more than 400,000 lettings units across the UK.
Using the service, which is available in 40 languages, tenants can report faults and issues as soon as they occur, receive instructions for handling emergency incidents and alert the relevant property manager. This brings operational efficiencies, improves asset protection by dealing with problems before they escalate and delivers enhanced customer service.
“With the Build to Rent sector set to grow rapidly over the next decade, our service will become a vital resource for property professionals keen to drive efficiency and deliver excellent customer service to tenants” claims Rajeev Nayyar, director at Fixflo.
“Tenants now expect to report a leak in their roof in the same way they report a problem with their Amazon delivery” according to Paul Manning, sales director at Qube.
About Fixflo
Fixflo is the market standard and market leading repair reporting software for the lettings industry. Fixflo’s online, picture-based system allows tenants to easily and accurately report repairs in their rented properties to their property manager. Fixflo guides tenants to accurately identify their problem, provides guided advice so they may solve small issues that are their responsibility themselves, and automatically prompts them to provide the information that will be needed by their property manager to resolve the issue.
Letting agencies and property management companies pay a monthly fee to have their own branded Fixflo website which allows them to communicate more effectively with their tenants, to enhance their service and to promote their brand. Fixflo is available to tenants in over 40 languages with repair requests being translated into English for resolution by a property manager.
Fixflo.com was launched in May 2013 and recently won the 2016 Sunday Times gold award for best supplier to the lettings industry.
Fixflo.com was founded by former property lawyer Rajeev Nayyar and former CTO of Friends Reunited Duncan Careless.
