Manage property efficiently with Dwellant. Dwellant’s cloud-based platform will revolutionise how you deliver high volume property management services to your customers. The Dwellant experience has been designed to bring everyone together on one state-of-the-art platform specially crafted to ease communication between managing agents and residents, simplify task management and solve problems that occur when managing a building.
Designed for: Managing Agents / Self-Managed
Used for: Block Management / Inspections / Repairs
Areas covered: England / Wales / Scotland / Northern Ireland / Ireland
Blocks: 9000 / Units: 350000
Overview
Dwellant is a complete cloud based solution for all aspects of Property and Block Management. Using the latest technology, the Dwellant suite of products will revolutionise how you deliver high volume property management services to your customers. From marketing to move in, management and maintenance Dwellant gives you the tools you need to effectively communicate with tenants and residents, keep all parties informed and up to date, automate your buildings, and efficiently manage contractors, suppliers, and the invoicing workflow.
Key Features & Benefits
Across the Dwellant suite of solutions there are a huge number of features our clients have access to and the benefits of Dwellant are wide ranging:
- Gives each property manager a clear dashboard of what they need to do and by when for their portfolio
- Saves vast amounts of time across a huge number of processes and workflows
- Increases automation
- Adds additional layers of security
- Improves and increases levels of communication between residents and the MA
- Creates a professional brand focussed approach to building portals
- Digitises previously manual and paper driven processes
- Reduces the overall number of high-volume low value tasks
- Increases transparency and trust between all parties
- Provides an auditable, fully logged trail of work and processes
- Adopts a fully integrated approach to client systems
- Reduces the number of different systems needed
- Massively reduces overall cost to the business
- Enterprise scale, can role out across large companies, or groups of subsiduries/brands
- Enables working from home and mobile working
Visibility
What type of client reports are available?
Many types of client reports are available. We are also able to build custom reports for our clients based on their needs.
What information can residents see?
Residents can gain access to a wealth of information through the resident’s portal. This can range from but is not limited to:
- Residents’ guides
- Fire safety
- Evacuation plans
- Emergency contact information
- Appliance Guides
- Upcoming events and planned maintenance
- Personal Finance and Accounts (current Charges and Account History)
- eCommunications and unit level documents
- Reporting History and ongoing issues
- Parcels or deliveries waiting to be collected
- Key holding permissions
- Local area information, local transport guides
What information can directors see?
Directors can be set up with a dedicated directors login and can have customised access to the system. This can vary and can be set up and controlled by our users but can include:
- The ability to authorise invoices over a certain amount before payment is made to the supplier.
- The ability to run a report of service charge arrears at any time.
- Access to a private forum area to discuss private matters / post minutes of meetings.
- View of all contracts for the building, to add feedback on service
- Private Directors only tasks for property managers
- Directors can be given read-only access, so they can see the dashboard of their property manager or on-site manager.
Functionality
What time-saving automations are available for Property Managers or RMC Directors?
Dwellant has many features that can be automated to offer large time savings to all parties. This can range from but is not limited to:
- Work Management and seamless invoice processing allow PM and Contractors to save vast amounts of time and speed up payment processes.
- Invoice Reading – using a powerful AI based engine we can read all data from inbound invoices – no rekeying is required across the whole process.
- Auto Invoice Approval – Contracts can be setup and managed automatically with invoices being checked and approved with no interaction required from the Property Manager.
- Planned Maintenance – Events can be pre-set and assigned to individuals, groups, or external suppliers or contractors responsible for the task.
- eCommunication Demands and legal documents are sent electronically via Dwellant portal saving huge amounts on postage, the resident is provided a document vault with all correspondence, plus receipt and readership is legally provable.
- Integrated Printing – With a few clicks where paper is required, demands can be automatically sent via our interface to Latchams at the click of a button where they are printed enveloped, printed and sent, documents are consolidated and sent, and sending timestamps recorded.
- Seamless Utilities (Utility Invoice Processing) – Automated processing of Utility invoices through our new service in partnership with Energy Portfolio. Invoices are automatically read, verified, exception captured then fed into Dwellant
- Resident Notices – Information regarding upcoming events can be automatically sent to the resident’s portal keeping the building informed without requiring the Property Managers interaction.
- Building level Bookable Facilities – Residents and Tenants can use the booking calendars to self-manage the facilities. Plus Dwellant provides a secure database of all resident data, car spaces, bikes etc.
- Legal Packs, and Forms Processes – Fully automated legal packs take a few minutes, all other forms/processes for leaseholders/residents in simple workflows.
- Dashboards for PMs, Site teams, accounts payable, H&S, Asset Managers, Project Managers.
Accounting & Finance Functions
We offer full integration into a wide variety of accounting solutions such as Qube, Propman, TRAMPS, Yardi, Xero, Sage, Dynamics etc.
Does the software manage service charge demands?
Works in the best way to suit the clients accounting solution however with our Xero and Sage integrations we are able to offer some additional functionality to these platforms. Dwellants eCommunications publishes demands electronically and to out-sourced printer to minimise paper and postage costs while ensuring receipt is trackable.
Insurance & Valuations Functions
API for insurance documents to be automatically received stored and published to each property.
Maintenance Functions
Dwellant features a full maintenance reporting and management module allowing residents to report maintenance issues, property managers to manage and assign contractors to the task, and contractors the ability to receive jobs and invoice for work done from one shared platform.
Can site inspections be completed using the software?
Yes, we have a dedicated app and service known as CSite. Any kind of survey you require can be created plus a standard best practice library.
Integration
What other software can be integrated with yours?
Dwellant has a completely open API for 3rd party integrations, and we already integrate with a huge number of different platforms. Some examples:
- MRI Qube
- Propman
- TRAMPS
- Sage 50
- Xero
- Yardi
- Salesforce
- MS Dynamics
- Door Entry Systems (such as Urmet)
- SafeContractor
- Latchams
- Adiuvo
- 4Site Consulting
- Quooda
- TDS (Tenant Deposit Scheme)
Modular
Are there core and additional modules with add-ons?
Dwellant is our core Property Management platform and we have additional modules that can plug in and compliment the core platform.
- PRSto – From Marketing to Move-In, PRSto is a revolutionary next generation platform for build to rent and PRS developments. Manage new and existing tenants’ journeys with ease, through a fully digital, mobile ready, end-to-end experience designed to simplify and fast track the tenancy process.
- CSite: Site inspections via your phone or tablet to save time, improve quality and ensure consistency. Bin the paper-to-PC survey lag using CSite: our offline site survey tool that facilitates instant reporting and immediate digital audit trails.
- Concierge HV: your essential high volume package, key and visitor management software. Developed to keep track of packages and keys in a simple, 3-step process.
- Bespoke Buildings: Delivering an elevated digital experience for your developments with an engaging mobile platform. Developed to deliver residents a continuous high-end digital home experience. Help your residents unlock the full value and identity of their home by giving them any time access to their building and priceless local knowledge.
Is the software RICS / ARMA Compliant?
Our customers use the system to evidence RICS and ARMA Processes.
Pricing
How does the pricing work?
Pricing is bespoke to each client but there will be an initial investment in the setup of the system and an annual licence.
Is there a cost per unit? Per block, etc
Our annual licence is based on number of units.
Accessibility
Is there a mobile app or leaseholder portal?
Dwellant offers both an online portal and the option of a mobile app.
Can residents report repairs and faults?
Yes, using our portal or mobile app.
New Clients
How is data migrated from an existing provider?
Normally through the Dwellant Data Gateway which integrates via API or database connection for all major accounting systems.
What support and training is available?
Dwellant offers all our clients full training on the platform as well as ongoing training and refresher sessions. We also offer easily accessible on platform guides and FAQ’s. Our customer service team is available to offer support and assistance to our clients 7 days a week.
Get in touch with the team at Dwellant
