Communication and Customer Service in the Residential Property Sector

A great presentation from James Biley, Marketing & Communications Director at Countrywide Estate Management, discussing communication and customers in the residential property sector at the Locktons Property Seminar.  

  • How Countrywide Estate Management use social media to interact with customers and enhance the service that customers receive from their branches. 
  • Creating a plan for how you engage with your audience, it should be coherent communication collaboratively considered
  • Friendly and informative solutions
  • Actively encouraging customers to talk to you
  • Responding to negetive communication 


You can follow Countrywide and James on Twitter with @CountrywideEM and @JamesBiley