Please provide all relevant company details including the names and qualifications of all directors
Do your fees carry VAT?
How many years have you been in the property management business?
How many staff in your company are involved with management? How many blocks do you manage?
Please supply three references for blocks you manage. Ideally these should be similar to our own property and in our area.
Please supply the name and telephone number of the chairman/secretary of the residents' association or board of directors of those blocks.
What fees will you charge us?
Do you have a comprehensive panel of contractors?
Do you charge a fee for contractor selection?
Will you check that contractors complete their work adequately?
What selection criteria do you use for contractors you use?
How often will you visit us?
Will service charge monies be kept in an individual client account for our RMC, how are they administered and who receives any interest?
What format will you provide financial information required and can you supply an example.
How do you deal with unpaid service charges - what procedures are in place to deal with non-paying lessees?
How do you deal with lessees in breach of their leases? How do you deal with complaints?
Do you offer an out-of-office-hours service for emergencies? If so, please provide details.
Do you arrange Residential Buildings Insurance and can you supply a copy of the specimen policy.
How often will the Residential Buildings Insurance be reviewed to ensure it remains competitive?
List any professional or trade bodies to which your firm belongs.
Provide full details of your professional indemnity insurance.
Provide a copy of any standard contract you use.
The information contained in this article has been taken from the publication Appointing a Managing Agent produced as a joint publication by ARMA, the Association of Residential Managing Agents, ARHM, the Association of Retirement Housing Manager and LEASE, the Leasehold Advisory Service
