OEA is now TPO

From the 1st of May 2009 the Ombudsman for Estate Agents (OEA) became The Property Ombudsman (TPO).

The Property Ombudsman Service (www.tpos.co.uk) offers a free, independent, and impartial service to members of the public who are dissatisfied with the service provided by an estate agent who is a member of the scheme during the buying, selling, or letting of a residential property. The Ombudsman, Christopher Hamer, can recommend member agents pay compensation of up to £25,000 in any one case.
Any decision made by the Ombudsman is binding on member agents but not on complainants, who are free to reject the Ombudsman’s decision and pursue the matter in the courts if they wish.