EXPERIENCE REQUIRED

• Proven record caring for lessees
  
• Working with a lessee managed block
  
• Proven record in arrears reduction
  
• Cash flow management
  
• Legal experience e.g. obtaining Counsel's advice; County Court representation; working effectively with solicitors; in-house legal skills
  
• Successful record in managing and reducing legal disputes
  
• Freehold purchase experience
  
• Leasehold standardisation experience
  
• Operating a management company that will stay within agreed budgets
  
  

PERSONAL SKILLS REQUIRED

• Ability to formulate effective strategies to guide the Board or association
  
• Ability to provide written and oral reports and keep detailed records
  
• Ability to discuss and agree policy with the Board or association
  
• Efficient in following up agreed actions
  
• Self-motivated to continually improve and maintain good management
  
• Proactive problem-solver
  
• Skilful communicator and negotiator, both written and verbal

The information contained in this article has been taken from the publication Appointing a Managing Agent produced as a joint publication by ARMA, the Association of Residential Managing Agents, ARHM, the Association of Retirement Housing Manager and LEASE, the Leasehold Advisory Service.

The ARMA document Appointing a Managing Agent Guide is available as a PDF file.(531 Kb)